QUALITY ASSURANCE
Monitor Service Quality in Real-Time
Use voice feedback to continuously monitor and improve service quality across your organization. Catch issues early and maintain consistent standards.
Key Benefits
Features
Quality Scorecards
Automated scoring based on customer feedback sentiment and keywords.
Trend Dashboards
Track quality metrics over time to identify patterns and improvements.
Alert Thresholds
Set quality thresholds and get notified when scores drop below acceptable levels.
Root Cause Analysis
AI-powered analysis to identify the root causes of quality issues.
Compliance Tracking
Ensure service delivery meets regulatory and internal standards.
Audit Reports
Generate reports for quality audits with real customer feedback evidence.
Use Cases
Call Centers
Monitor agent quality through post-call customer feedback instead of random call sampling.
Healthcare
Track patient experience quality to meet regulatory requirements and improve care.
Manufacturing
Collect feedback from downstream customers to ensure product quality standards.
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