BAD REVIEWS PREVENTION
Catch dissatisfied customers before they post
Pawavox captures customer feedback in the moment — video, audio, or voice — and routes negative reports to your team in real time, with verified location and timestamp baked in. Service recovery happens before the review hits Google or TripAdvisor.
Key Benefits
Features
Instant Alerts
Negative reports route to the duty manager in real time — service recovery before the customer leaves.
Service Recovery Tools
Reach out and resolve issues with the customer's actual report — video, audio, or voice — as context.
Escalation Workflows
Automatically escalate serious issues by sentiment, site, or shift to the right team.
Verified Provenance
Every complaint is GPS-locked to the location and timestamped at capture — useful for incident documentation and dispute resolution.
Sentiment Monitoring
Track sentiment trends across sites and shifts to catch systemic issues early.
Smart Review Requests
Only invite happy customers to leave public reviews; route unhappy ones to private recovery.
Use Cases
Restaurants & QSR
A QSR chain reduced negative Yelp reviews by 60% by routing customer complaints to managers in real time — service recovery before the customer leaves the drive-thru.
Hotels
A boutique hotel chain improved their TripAdvisor rating by resolving guest issues during the stay, not after — every complaint GPS-tagged to the property and timestamp-verified.
Multi-Site Retail
A specialty retailer catches unhappy customers at checkout and offers immediate resolution, with per-location dashboards for district managers.
Ready to get started?
Join the organizations using Pawavox to capture and verify field intelligence — video, audio, images, and voice — with tamper-proof timestamps and verified location.
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