PAWAVOX
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    BAD REVIEWS PREVENTION

    Address Issues Before They Become Reviews

    Capture customer complaints in private before they become public negative reviews. Give your team a chance to make things right.

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    Key Benefits

    Intercept negative experiences early
    Private resolution opportunity
    Protect online reputation
    Turn detractors into promoters
    Reduce negative review volume
    Improve overall ratings

    Features

    Instant Alerts

    Get notified immediately when a customer shares negative feedback.

    Service Recovery

    Tools to reach out and resolve issues before customers leave reviews.

    Escalation Workflows

    Automatically escalate serious issues to managers for immediate action.

    Resolution Tracking

    Track how issues are resolved and measure recovery success.

    Sentiment Monitoring

    Monitor sentiment trends to catch systemic issues early.

    Review Request Timing

    Only ask for public reviews after confirming positive experiences.

    Use Cases

    Restaurants

    A restaurant chain reduced negative Yelp reviews by 60% by addressing complaints before customers left the building.

    Hotels

    A hotel group improved their TripAdvisor rating by resolving guest issues during their stay, not after.

    Retail

    A retail chain uses Pawavox to catch unhappy customers at checkout and offer immediate resolution.

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    Join thousands of organizations using Pawavox to collect and analyze voice feedback.

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