PERFORMANCE MANAGEMENT
Track Team Performance with Customer Feedback
Use real customer feedback to measure and improve team performance. Move beyond subjective evaluations to data-driven performance management.
Key Benefits
Features
Individual Dashboards
Each team member gets a dashboard showing their customer feedback and scores.
Leaderboards
Gamify performance with leaderboards that motivate healthy competition.
Coaching Insights
AI identifies specific areas where each team member can improve.
Recognition System
Automatically highlight and share positive customer mentions.
Goal Tracking
Set performance goals and track progress with real customer data.
Review Integration
Export data for performance reviews and compensation decisions.
Use Cases
Sales Teams
Track customer satisfaction with sales interactions to improve close rates and retention.
Support Teams
Measure support agent performance based on customer feedback, not just ticket metrics.
Service Teams
Evaluate field technicians based on customer satisfaction after service visits.
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