PERFORMANCE MANAGEMENT
Track team and agent performance with verified field reports
Use real, verified field reports — video, audio, and image — to measure and improve how your agents and teams perform. GPS-tagged and timestamped at capture, so the data behind every review is defensible.
Key Benefits
Features
Individual Dashboards
Every agent gets a dashboard of their submissions, scores, and verified field activity. MCP integration rolls per-agent activity into team, district, and org-wide performance views automatically.
Leaderboards
Surface healthy competition with leaderboards based on verified report quality.
Coaching Insights
AI identifies specific areas where each agent can improve, grounded in real captured evidence.
Recognition System
Automatically highlight and share positive customer mentions tied to the right agent.
Goal Tracking
Set performance goals and track progress with verified field data, not anecdotes.
Review Integration
Export verified evidence trails for performance reviews and compensation decisions.
Use Cases
Field Service Teams
Evaluate field technicians based on verified site visits — every submission GPS-locked to the job and signed at capture.
Inspection Teams
Measure inspector throughput and quality using their actual captured walkthroughs, not self-reported counts.
Customer-Facing Roles
Track agent performance based on verified customer reports tied to specific service interactions and locations.
Ready to get started?
Join the organizations using Pawavox to capture and verify field intelligence — video, audio, images, and voice — with tamper-proof timestamps and verified location.
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